Enhance monitoring of HUD-approved housing counseling agencies’ performance, to include progress toward the established performance metrics and benchmarks.
Publication Report
2025-NY-0001 | Marzo 24, 2025
HUD Has Challenges Measuring the Impact of Homeownership Counseling
We audited the HUD Office of Housing Counseling to assess its processes for achieving its goal to advance homeownership through prepurchase and postpurchase homeownership counseling, including its use of performance metrics and the collection and use of... másRelated Recommendations
Housing
- Status2025-NY-0001-001-AOpenClosedSummary
More clearly define successful prepurchase and postpurchase homeownership counseling outcomes and use these definitions to help establish performance metrics and benchmarks for HUD’s Office of Housing Counseling and HUD-approved housing counseling agencies. This should include the types of successful outcomes under the Homeownership Initiative Grant, as well as other positive outcomes for clients that do not involve immediate homeownership.
- Status2025-NY-0001-001-BOpenClosedSummary
Implement routine client outcome data analysis to identify trends, quantify performance metrics and benchmarks, and measure the impact of prepurchase and postpurchase counseling on advancing homeownership. This should include routine analysis that HUD’s Office of Housing Counseling can implement based on data collected as well as continuing to pursue an updated housing counseling data system to help overcome client outcome data limitations.